Case Study

Case study

Parkgate Aspen specialise in block management with a vast portfolio of high end buildings in Central London.Being available at all times to assist with a resident emergency makes Parkgate Aspen different from all other block management companies.

The Need

Having multiple accounts with BT , there was no clear list of services or who to call in the event of an emergency. BT also has very long answering queues causing a lot of frustration.

The Solution

Prime Connect provides Single point of contact for all blocks. All live services are clearly registered on our end allowing us to identify the issue at hand. We communicate directly with on site contact to resolve the fault as soon as possible.

Before

Issues or any changes take a very long time to get resolved.

The delays incurred cause a great deal of stress for everyone involved.

After

Faults are raised with a single phone call or email and are resolved in the quickest and efficient way possible.

Before

Issues or any changes take a very long time to get resolved.

The delays incurred cause a great deal of stress for everyone involved.

After

Faults are raised with a single phone call or email and are resolved in the quickest and efficient way possible.